RESULTS : MACE-MLIST Survey of Mailing List Administrators

November 2004

 


Institution: 

§         Brown University

§         Carleton College

§         Central Queensland University

§         George Washington University

§         Georgetown University

§         Harvard University

§         Indiana Purdue University Ft. Wayne

§         Indiana U. Purdue U. at Indianapolis (IUPUI)

§         Kansas State university

§         Medical University of South Carolina

§         Michigan Technological University

§         Oakland University

§         Penn State University

§         RedIRIS (Spanish Academic & Research Network)

§         Texas A&M University

§         Universidad de Malaga

§         University of  South Florida

§         University of Chicago

§         University of Notre Dame

§         University of Texas at Dallas

§         University of Wisconsin

§         Washington University

 

 

 

 

Institution Type

Private: 8                      36%

Public:              14                    64%

USA:                20                    90%

Int’l:                   2                    10%

Title/Department

§         Administrator, ITD

§         Chief Technologist, UNIX Services

§         Corporate Systems

§         Information Technology Services

§         IT Services

§         Lead Network Engineer-Computer Science

§         Lead Systems Programmer, Computing and Information Services

§         Legacy Applications Monkey / Chief Information Curmudgeon

§         OCIO-IS Network and Technical Services

§         professor and director of computing resource

§         Research Associate, Information Technology Services

§         Senior Systems Administrator, Messaging Services Team,
Operations & Engineering Office of Information Technologies

§         Sr. IT Manager

§         System Administrator, Academic Computing

§         System Adminstrator - University Information Systems

§         Systems Manager, Central Computing Facility

§         Systems Programmer II, University Technology Svcs.

§         Systems Analyst, Information Technology

§         UNIX system admin

§         Unix System Admin

 

Service Level PROVIDED

            Entire Institution            87%

            School /Dept. Level      13%



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Institution Size:

# STUDENTS

 

 

#STAFF

 

 

TOTAL#

 

Bin

Freq.

Cumul. %

Freq.

Cumul %

Freq.

Cumul %

 

0

0

0.00%

 

0

0.00%

 

0

0.00%

 

5000

3

15.00%

 

11

55.00%

 

2

10.00%

 

10000

3

30.00%

 

5

80.00%

 

2

20.00%

 

15000

4

50.00%

 

2

90.00%

 

1

25.00%

 

20000

3

65.00%

 

2

100.00%

 

4

45.00%

 

25000

1

70.00%

 

 

 

 

1

50.00%

 

30000

0

70.00%

 

 

 

 

4

70.00%

 

35000

0

70.00%

 

 

 

 

0

70.00%

 

40000

1

75.00%

 

 

 

 

0

70.00%

 

 >40,000

5

100.00%

 

 

 

 

6

100.00%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MAILING LIST SERVICE Size:


 

 

NUMBER OF LISTS MANAGED

Bin

Frequency

Cum%

0

0

0.00%

1000

13

56.52%

2000

3

69.57%

3000

2

78.26%

4000

0

78.26%

5000

2

86.96%

6000

1

91.30%

>6000

2

100.00%

 

 

 

 

 

#SUBSCRIBERS IN LARGEST LIST

Bin

Frequency

Cumul%

0

0

0.00%

3000

5

22.73%

6000

4

40.91%

9000

1

45.45%

12000

1

50.00%

15000

1

54.55%

18000

4

72.73%

21000

1

77.27%

24000

0

77.27%

30000

3

90.91%

>30,000

2

100.00%

 

 

 


 

 

 


 

Uses  OF Mailing List Software
[One mgr. noted course comm. moving into Blackboard.]

 

Admin.

Comm.

Comm. W. Students

Course Related

Virtual Org.

Comm. Svc.

21

19

17

19

19

 



 

 

Mailing List Software Used

 

            Software Used  (Frequency, Used by % of Institutions)                

§         CommuniGate Pro        (1,   5%)

§         eCartis                         (1,   5%)

§         e-Courier                     (1,   5%)

§         Listproc                        (2,   9%)

§         LSOFT Listserv           (6,   27%)

§         Lyris ListManager         (1,   5%)

§         Mailman                       (6,   27%)

§         MajorDomo                 (6,   27%)

§         Novell Netmail             (1,   5%)

§         Sympa              (2,   9%)

 

 

 

 

 

 

 

 

 

Reasons for Combined Use

§         Mailman + MajorDomo + ListProc

We are retiring Listproc in favor of Mailman.  Majordomo is the mailing list manager for automated systems that dump to flat files their lists from adminstrative data.

 

§         LSOFT ListServ + e-Courier + Sympa

Listserv has served well for general use listserv services for the campus.  Sympa is used for special bulkmail services - such as one time distributions to a specific category of students, general announcements to all employees, etc.  e-Courier is an electronic document delivery service.

 

§         LSOFT ListServ + MajorDomo

We use Listserv for all our ordinary lists.  However we also provide a service called "bulk email" for announcement mailings to all or part of the community. some courses use that facility.  The recipients for those mailings come from our directory, and we had no way to integrate Listserv with the directory.  Instead we use a locally-modified version of Majordomo.



 

 


Bulk Email Policy?

 

 

 

 

ADMINISTRATORS’ EVALUATION OF MAILING LIST SOFTWARE

MLM

Selection Criteria

Strengths

Weaknesses

Bulk E-mail?

CommuniGate Pro

Integration with the CommuniGate Pro messaging server software.

* Tight integration with the messaging server software; users in local domains cannot  be created with erroneous addresses.

* Automatic unsubscribe of addresses that are bouncing messages. List module is very polite.

* Would like hierarchical Lists with inherited posting preferences, such that a global list will permit posts from any subscriber of the Staff list but not from any subscriber of the Student list and messages sent to the global list go to all subscribers of both lists only once

Since it's also the SMTP server, CGP's List module uses what SMTP flow-control settings are in place.

eCartis

 

* speed;

* convenient security;

* multiple admins/list;

* mutiple list admins;

* Vacation flag;

* union-list;

* cc-list

* poor documentation;

* poor web integration;

* unclear development future

yes; set "chunk size" and # recipients per batch; it's fast!

e-Courier

 

* content-rich, secure document delivery

not much in the way of management  tools provided.

 

Listproc  

It was free.

 

* We are actually looking into other software given the dearth of features.

 

* Lack of elimination of bogus addresses.

 

* Automatic approval for moderated list from owners/moderators based on email instead of pwd.

 

* Bad/Lack of web interface for owners/subscribers.

 

* Lack of web interface for creating and deleting lists

 

* Poor processing of large lists.

 

* Unfortunately only one common email is responsible for the entire groups of lists as an administrator so shared pwd are required for list creation.

Listproc budgets it in “groups” of emails.  As a result, listproc can be slowed by a single email address being down.

LSOFT Listserv

* It was selected 10 years ago. It has created a culture in commands and about all the main tool in work collaborative in technical and scientific environments very successful. His systems of authentication have come being useful during these years.

 

* Listserv has been a part of our service offerings for many years, so inertia plays a big part in why we still run it.  It is, however, still serving our mission very well.

 

We started using Listserv when it ran over BITNET and had no competition.  We continue to use it due to our familiarity with it, it's extensive feature set, and excellent support.

 

When we started, it was the main one we were aware of for our system - VM/CMS at the time. 

 

The list service was originally implemented on IBM VM/CMS during the BITNet era.  At the time, LISTSERV was the only MLM product available for that platform. The service was migrated to Solaris in 1998. At the time, we compared features of several products and came to the conclusion that LISTSERV still met our needs better than any other product we evaluated. LISTSERV provided greater flexibility in list configuration options and a higher level of automated list management.

* web interface to manage lists

web archives;

* web interface for owners to manage lists.  most list owners use this feature as opposed to the email interface .

* By far the most desirable feature is the web interface for list management including: access to list archives;  subscriber self-management; list owner management; ListServ mgt. functions.

* The web interface for list management is used by almost all of our list owners. Few, if any, use email as the primary tool for list management.

 

* security, validation using email address; 

 

* file transfer system between subscribers ListServ:

 

* subscription renewals and probing used frequently by all list confirmations.

 

* Extensive set of configuration options available for lists. 

 

* In contrast to some other MLM products, LISTSERV supports digest and index as subscription options, rather than requiring individuals to unsubscribe from one list and subscribe to another in order to switch from non-digest to digest, or vice-versa.

 

* need global change of owner address

The main problems are due to the attributes of  the manager/owner to eliminate certain subscribers

for incorrect behavior. There should be two managers' levels: technical and administrative 

 

* No LDAP support.

* Missing a general ability to have "dynamic" lists.  We'd like Listserv to have a supported API for that

purpose, with interfaces provided for LDAP and  other common directories.

* No LDAP support - We have a number of mandatory subscription lists, where subscription is based on demographic attributes that are available in our LDAP directory, however, LISTSERV does not have LDAP support, so we must periodicaly extract the subscribers' email addresses and refresh the lists.

 

* No S/MIME support

 

* no list request form.  we had to grow our own.

 

* Many Listserv subscribers and list owners have multiple e-mail addresses, and fail to realize that Listserv must be made aware of all the addresses they intend to use with a list.  Subscribers must subscribe all the addresses they plan to use, and then set all but one address to "nomail" to avoid receiving multiple copies.

We use L-Softs HPO product.  It provides multi-threading capabilities allowing multiple concurrent deliveries.  It does not do rate limiting.We typically don't limit the rate of bulk.  In the case of students where primary accounts reside on our central mail server we leverage the ability to use direct injection into our mailstore.

 

No special controls for large lists. When we spam all the students or faculty, we typically create lots of lists with about 5,000 subscribers and then control their delivery by setting prime time parameters in the list headers.

 

LISTSERV has no rate-limiting features.  LISTSERV supports a "Prime=" list keyword configuration statement which enables the list owner to prevent messages from being distributed during "prime time". Most of our very large announcement lists are configured to allow message distribution only between midnight and 5:00 a.m. Messages which arrive between 5:00 a.m.

and midnight are held until midnight.

 

 

Lyris ListManager

Most features are used.

 

 

Sending rates can be controlled and/or scheduled.  Also, we can set a server config to control the max number of sends per hour. We do not have capacity/flow problems with our campus mail service though so we do not limit sending at the present time. We closely monitor queue levels on the campus mail system. If we were to ever need to limit flow from our list engine we would do so.

Mailman

* Open Source; ease of integration w. other  systems; ease of installation.;

 

 * When selected, it alone had decent web interface.  Now involved in GNU development team (Universidad de Malaga)

 

* Web based interface

 

* Web interface and features.

 

* ease of use by subscribers and list administrators;

 

* Product is maintained (moved from majordomo)

 

Free software actively being maintained

 

* Password management

 

* Other Harvard schools are also using it, allowing for consistency.

 

* mass subscription;

 

* web interface for mgt.; subscribers, moderators, & admins.

* Web Interface

* Easily web-accessible for most purposes;

 

* Easy multilingual support.

 

* supports MIME digests and both exportable (UNIX v7) and HTML archives

 

* Scriptable using python

* Customization.  We have been able to modify Mailman to suit our needs  and the needs of our users.

 

* Many list and subscriber options.

 

* Ease of administration and controlling postings.

 

* queued delivery hard to manage under spam load

 

* Using a separate user database has caused problems with staff and students not knowing what password  to use

* Automated class lists (data from university database updated nightly).

* Does not integrate with directory services such  as LDAP for on-campus subscribers.

 

* Largely web-dependent for most end-user purposes.

 

* Requires much scripting using python.

 

* Mass replacement of list members.

 

* List manager should allow enforcement of posting policy (members only, moderator only).

 

* Should Screen spam;

* automatic unsubscribe for frequent bounces; no manual handling of bounced messages

No apparent threading or parallelism; performance is OK

sorts destination domain; recipient 'chunks' by domain

Mailman is configured to split up outgoing mail into smallish chunks, and hand it off to our MTA

 

Badly. Mailman provides some internal queuing, but when it's engaged trouble ensues. Mostly we depend on sendmail queue management. No external smtp relay dedicated to lists, so in cases of large mailings or mail loops (which Mailman has been particularly vulnerable to), the list server plows into the ground. However, it's quite reliable about not losing messages.

 

Mailman sends through the Postfix mail server, which handles the rate-limiting by monitoring the response times of the receiving server and adjusting the rate accordingly.

1000 in SMTP batches.

MajorDomo

* n/a I was not involved

 

* long time experience;

 

* email command interface for mgt

 

* Open source and at the time of selection was the best supported Open Source solution

 

stability; administration via email;

 

* issues w. attachments on moderated lists

 

* No new release or update in several years.

 

Not an issue

No.

rely on procmail to manage queue

We have Precedence=Bulk set in Majordomo

 

Novell Netmail

included in email software.

 

Integrated into Novell Edirectory.

* List data all stored in Novell edirectory.  Does not require yet another proprietary database to store its info.

* lack of features for bounce control, verify subscription. 

* Lack of user web interface.

 

none, just sends.

Sympa

* Sympa was selected for bulkmail services primarily due to its flexibility to use various databases and LDAP.

 

* LDAP integration

 

 * Single sign-on to all lists

 

* Familiarity of underlying technology

 

* Performance with large numbers of lists

* the biggest advantage here for us was the capability to use Oracle and LDAP to construct on-demand lists.

* LDAP-driven list membership

Automated lists are generated for courses, groups of majors, residents of buildings, and other collections of people, all dynamically maintained out of LDAP data without any human intervention required.

* Single service / one login. This is a key feature.

* not much in the way of management  tools provided.

 

* We have improved the interface somewhat, but the sheer number of options makes it difficult for casual users to manage list settings. The overall interface needs a complete usability review.

 

The software controls the sending rate, and batches by destination host where appropriate.

 


 

 

 

 

 

 


Does your Institution Have a Policy ON USE OF MAILING LISTS?

SPECIFIC TO MAILING LISTS: